Telelanguage Services is a privately owned corporation with our main office located in Oregon. The company was established in 1991, in response to the need for a cost effective, customer oriented, professional language company. Our customers are located throughout the United States, Canada and into Europe.

Telelanguage’s cutting edge technology allows us to customize our service to your exacting needs. We provide coverage in over 150 languages at a special Association flat rate of $1.29 per minute - 24/7/365. In addition, we are able to personalize your service in a number of ways:

• Dedicated 800 numbers that “recognize” you when you call in
• A simplified Service Agreement with no startup fees or monthly minimums
• The ability to capture up to 6 individual data fields that can be included on your monthly billing statement over-and-above the normal invoice information
• Special reference and customer training materials – including “Customer Instruction Cards”, “Tips for Working with an Interpreter” and a “Point to Your Language” card.
• We also can offer to record all interpreter calls and save them in a separate encrypted file for up to seven years.

We always operate with the belief that our reputationfor fair dealing is our greatest asset; we are committed to maintaining the highest standards of conduct. Our vision is to be the most trusted provider of foreign language communication to our clients. Our goal is to be your providor of choice by delivering top quality interpretation services that greatly exceed your requirements by fully addressing the needs of your employees and patients.

Some of the markets and industries that we provide services for are:

• Hospital and Healthcare Facilities
• 911 Call Centers
• Call Center Support for Tech, Collection and General Business Industries
• Federal and State Government
• Public Utilities
• Insurance
• Law Enforcement and Emergency Services
• Banking and Accounting

Today more than 900 customers in all 50 states rely on our language services and support.

We Manage by and for Customer Value

We understand that our service delivery process and results are judged by the depth and value of our relationships with our customers. We build our customer relationships based on trust, established through consistent and repeated good experiences. The quality of our customer’s experience determines the customer’s loyalty to Telelanguage and to its services. Telelanguage management and interpreters are always focusing on how to increase the value of our customer relationships: we manage our telephonic services by and for customer value. We always focus on what matters to our customers and its clients and ensure that we are delivering no less than what you expect. We understand what matters most to our customers and constantly monitor the operational factors that contribute to the quality of our customers’ experience.

Commitment to Excellence

Our commitment to excellence is based on our dedication to service. The reputation we hold in this area has been earned by following through on this commitment. We owe this reputation both to the high quality of our employees, and the Guiding Principles that we apply to all of our work and interactions. These principles represent our core beliefs and guide all of our decisions in providing a nationwide service delivery system:

• Operate with integrity
• Understand and strive to exceed client expectations
• Respond with a sense of urgency
• Focus on continuous improvement
• Commit to doing error-free work
• Strive for excellence in all endeavors
• Actively practice “win/win” in all relationships
• Deserve trust
• Willingly take responsibility to exert energy and enthusiasm
• Acknowledge associate and customer contributions

We have added three additional Guiding Principles for our interactions with you and your representatives:

• Maintain open and full communication
• Encourage teamwork and active partnering
• Ensure that only qualified and/or certified interpreters are utilized

Never a Busy Signal

During the past 12 years, Telelanguage has never generated a busy signal from our telephone system. We maintain enough capacity to handle 155% of anticipated calls. This gives us enough spare capacity to cover volume increases and time to increase capacity to accommodate the needs of new customers.